How do I get help at BetRivers Online Sportsbook?
Some Louisiana sportsbooks have large customer support departments that you can easily get in contact with, and that are open 24/7. This, unfortunately, is not the case at BetRivers.
At BetRivers you can speak to a support agent in two ways:
There’s no phone line, so if you want to speak to someone that way, you’re out of luck. Also, the support doesn’t run 24 hours a day. Rather, it runs daily between 9:30 a.m. to 2 a.m. This is still a long time, and it’s still daily. But, if you need help outside of this time, you’re going to have to wait.
When we did speak to an agent, though, it was fast. We used the live chat function to get some help and were placed third in line. An agent was chatting with us in less than a minute and was able to help with our questions.
Overall, the help is good, but just be aware you can’t get it in the early morning hours.
How do I exclude myself from BetRivers?
While sports betting can add some extra excitement to a game, it can, in the direst of cases, lead to serious harm. Moderation is paramount. You should always aim to be aware of your relationship to betting. Are you betting money you can’t afford to lose? Are you missing appointments and commitments? Are you trying to chase your losses?
If you feel that you’re involved in gambling in an unhealthy way, then self-exclusion is a serious option. In Louisiana, if you self-exclude, you’ll go on the self-exclusion register for five years. You can register for self-exclusion in person at a designated police station or gambling office.
Once the five years have passed, you’ll automatically remain on the register until you request removal. Once you request your removal, a panel will assess whether it is safe to take you off.
If self-exclusion is too drastic and you’d rather preemptively curtail the amount you bet, you can set player limits at BetRivers:
- Deposit: A limit on the amount you can deposit to the site in a day, week or month.
- Time: A limit on the amount of time you can spend on the sportsbook in a day, week or month.
- Wagering: A maximum that you can wager in a given day, week or month.
To set a limit, go to “My Account” and then “Responsible Gaming.” You’ll see the various limit options. Just select which ones you want to set.
Can I bet at BetRivers Sportsbook in person?
BetRivers doesn’t yet have a retail location in Louisiana, but in other legal sports betting states you will find retail sportsbooks at the Rivers Casino Philadelphia and Rivers Casino Pittsburgh (Pennsylvania), the Rivers Casino and Resort Schenectady (New York) and Rivers Des Plaines (Illinois), among others.
How does BetRivers compare to other Louisiana sportsbooks?
Compared to other sites in Louisiana, BetRivers certainly holds its own. Let’s use DraftKings, one of the biggest Louisiana sites, as a comparison.
When it comes to odds, they’re roughly the same as other big sites in Louisiana. For instance, if we compare an upcoming Los Angeles Chargers game, we can see there’s a little variance, but nothing massive. At BetRivers, the Chargers have -109 on the spread, -113 on the moneyline and -109 on the total. Compare this to DraftKings, where they are -110 on the spread, -120 on the moneyline and -110 on the total. That’s not a massive amount of variance (the greatest is the moneyline), and they’re roughly the same.
Likewise, when it comes to sports and bets, both BetRivers and DraftKings have a healthy lineup of options — national and international, major league and niche. Both also tend to have a variety of bets, especially for major events. For example, the same Charges game has 100-plus wagers that you can place on both sites.
When it comes to the bonus, we’d have to say that BetRivers is better. At DraftKings, you can get up to $1,000 as a deposit bonus, but the match is only 20% of your deposit. At BetRivers, meanwhile, your first bet is basically insured 100% for up to $500.