How do I get help at DraftKings Sportsbook?
We’ve already seen that DraftKings is a trustworthy and legitimate site. Its many state licenses are a testament to that fact. But how easy is it to get help at DraftKings? Well, compared to other big organizations, it’s a lot easier than you may think. There are three main ways:
- Email: sportsbook@draftkings.com
- Live chat: Accessible through the “contact us” tab in the FAQ
- Twitter: @DK_Assist
During our testing, the live chat function was undoubtedly the fastest and most effective way to get a response. Within minutes a support assistant was available to help us with our queries. All the customer support options are open 24/7, so whenever you need help, you can get it.
While all the available options are good and have the best possible hours of operations, one downside to DraftKings customer support is its lack of a phone line. This might not be a big deal to everyone. But if you’ve ever had the “I just need to talk to someone” feeling when trying to resolve an annoying issue, then you’ll understand why the lack of a phone number is far from optimal.
How do I exclude myself from DraftKings?
As with all US online sportsbooks, DraftKings takes the safety of its customers seriously.
Gambling can be fun, but it can also lead to significant harm. You should always gamble responsibly and try to be mindful of any signs that you’re not doing so: using money you can’t afford, failing your daily commitments or trying to recover losses by gambling more.
If you want to self-exclude from DraftKings, here’s how:
- Go to the sportsbook site.
- Locate the “Responsible gaming” tab — top right of the website.
- Scroll down to the self-exclusion program.
- Follow the steps that the site prompts.
Alternatively, or additionally, you may want to set gambling limits for yourself. Limits are ceilings on how much you can play. Once you’ve reached these limits, DraftKings will pause your gameplay for a predetermined amount of time. The sportsbook has three limits to help players gamble responsibly:
- Deposit limit — Limits how much money you can deposit in a day, week or month.
- Wager limit — Limits the amount that you can bet in a given timeframe.
- Time limit — These stop you from playing for extended periods.
You can access your limit options in your account. Once you’ve set a limit, you cannot change it until the timeframe has passed and the limit has refreshed.
Can I bet with DraftKings Louisiana Sportsbook in person?
DraftKings doesn’t currently have a retail location in Louisiana, so you can’t make any bets in person in the Bayou State. This could change soon, however. We will update with more info as it becomes available.
How does DraftKings compare to other Louisiana sportsbooks?
After DraftKings, the next big sportsbook in Louisiana is FanDuel. The DraftKings competitor also has a quality site and app, and you may benefit from trying out its platform, as well.
When it comes to odds, both sites have roughly the same offerings. There’s very little between them on the majority of sports. However, DraftKings does have more sports to bet on. After we’d spent some time on their sites, we noticed that we could make some bets on DraftKings that we couldn’t make on FanDuel.
When it comes to the site and the app, both are similar. It’s clear that DraftKings has made a highly intuitive, well-functioning site, as has FanDuel. The major difference, we’d say, is the ease of accessing customer support or help.